CANCELLATION, REFUND AND RETURN POLICY
All the products sold and delivered to the customer shall be subject to below terms and conditions of the policy.
CANCELLATION
RETURN/REFUND OR EXCHANGE ELIGIBILITY
Before you make the decision to return this saree, please take a moment to understand the process behind how each saree is made. Our sarees are sourced from skilled weavers who give individual attention to each saree, the unique charm and appeal of a handloom saree lies in the minute irregularities or details that make it look handcrafted..
- COLOUR BLEEDING: All our designs with contrasting pallus are hand dyed to create a colour distinction between the body and pallu. As this is achieved through a handmade process, there might be a slight overflow of the dye at the pallu and body joint.
- COLOUR RENDITION: Colour renditions of our products may vary according to the ambient lighting conditions and the Colour calibration of different digital phone/LED devices.
- OVERFLOW THREADS: Overflowing threads are common in handmade products, the small extra threads that might have been missed out while weaving the saree can simply be snapped by using a pair of scissors.
- CREASE/WRINKLES: All our products undergo a 3-step quality process which requires a complete unfolding of the saree, causing a few to zero creases or wrinkles. To resolve this you can mildly iron the saree at a low temperature with no water or by completely opening and hanging the saree vertically for a few days.
- HANDWORK: Sarees with embellishments of pearls, beads or sequins have a tendency to come undone. Please remember that even with the best handling and care this problem cannot be avoided altogether
Our sarees at Aakruti are made using materials of the highest quality that you can trust and wear proudly.
Orders are only eligible for return/exchange if:
- The product is clearly defective/damaged
- Received wrong product
- The product received does not match the images A terms of colour/design/fabric/quality, as seen on the website.
- Reach out to Aakruti Customer Care at shop@aakruti.com within 7 days from the receipt of order to get a confirmation on the return/ refund eligibility of the order
- One of our executives will get in touch, in order to process the return/exchange request
- The customers may have to share the images of the product received in order to initiate the return pick-up
- A confirmation mail would be sent to the customer, confirming the return/exchange request
- Return pick-up will be facilitated by the Aakruti customer care team with 3 business days from the date of return/exchange confirmation
- Customers are requested not to return the products through any personal mode other than the return facility provided by Aakruti as this may hamper/ delay the refund/ exchange process
- Alternatively, customers can choose to exchange the products at any nearest Aakruti store available in India within 7 days of receiving the product
- Store exchange is not applicable to orders shipped outside India
- Customers may have to bear additional charges such as return cost and customs duties (for international orders). Such amount shall be indicated to the customers in advance.
ORDERS PLACED FOR GIFT VOUCHERS ARE NOT ELIGIBLE FOR CANCELLATION/ EXCHANGE OR REFUND
REFUND PROCESS
The product will go through the following internal checks before the refund gets processed:
The product/s returned should be in original condition
- The product/s must not be used or washed
- The product/s should have the original tags/labels in place and folds intact
- The product/s should be returned along with the box in which the product was delivered
- The refund may be delayed or not get processed, if the returned product/s does not meet any one of the internal check criteria mentioned above
REFUND TIMELINES
- Refunds (net of any additional charges applied on account of return ) shall be made to the same issuing bank through which the Product was purchased, using the same payment mode. Refunds are processed within 2 business days of receiving the product to Aakruti's warehouse.
- The refunded amount may take 7-10 business days from the date of initiation of refund to reflect in the bank account/Credit card/wallet.
- In the event of false, frivolous or baseless complaints regarding the delivery or quality of the products, the customer will not be eligible for refund or replacement.
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Customers have the option to raise a chargeback with their bank, if the refund amount does not reflect within 15 days from the date of initiating refund.
However, we request the customers to reach out to us first for any queries and speedy resolution on any payment/ refund concerns.